https://www.richmade.in/

Return & Refund Policy

At RichMade, we carefully inspect and pack every order before dispatch. We want you to receive your products in perfect condition.

If you receive a damaged or defective product, please contact us and we will be happy to assist you.

1. Returns

RichMade accepts returns only for products that are damaged, defective, or incorrect when received.

We do not accept returns for change of mind, personal preference, or if you simply do not like the product after receiving it.

Return Eligibility

To be eligible for a return:

  • The issue must be reported to us within 48 hours of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging and tags, where applicable.
  • You must provide clear photographs/videos showing the damage or defect.
  • An unboxing video is strongly recommended and may be required to verify damage caused during transit.

Products showing signs of use, intentional damage, alteration, or improper handling may not be eligible for a return or replacement.

2. Damaged or Defective Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

Our team will review the issue and may request photographs or an unboxing video before approving the return.

After verification, RichMade may provide:

  • A replacement of the same product, subject to availability; or
  • An exchange for another product of equal value; or
  • A refund if a suitable replacement is unavailable.

3. Exchanges

We accept exchanges for eligible products within 7 days of delivery, provided the product is unused, undamaged, and returned in its original condition and packaging.

For exchanges due to customer preference, such as choosing a different design, the customer may be responsible for the applicable return and re-shipping charges.

Exchanges are subject to product availability.

4. Products Not Eligible for Return or Exchange

Returns or exchanges will not be accepted for:

  • Products damaged after delivery due to improper use or handling.
  • Products that have been worn or used.
  • Products that have been altered or modified.
  • Products returned without their original packaging where the packaging is required for verification.
  • Requests made after the applicable return/exchange period.
  • Change-of-mind requests or personal preference.

5. Return Shipping

If RichMade confirms that the product was damaged, defective, or incorrectly supplied, RichMade will assist with the return shipping arrangements.

For exchanges requested for reasons other than a product defect or incorrect item, applicable return and re-shipping charges may be payable by the customer.

6. Refunds

Once a returned product is received and inspected, we will notify you whether the return has been approved.

If a refund is approved, it will be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

Shipping charges paid for the original order are generally non-refundable unless the return is due to a confirmed defective, damaged, or incorrect product.

7. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your package, please contact us within 48 hours of delivery with your order details and supporting photographs/video.

We will investigate the issue and arrange an appropriate resolution.

8. How to Request a Return or Exchange

Please contact RichMade through our official customer support/WhatsApp channel with:

  • Order number
  • Customer name
  • Product name
  • Description of the issue
  • Clear photographs of the product
  • Unboxing video, if available

Our team will review your request and provide the next steps.

WhatsApp: +91 9703702260
Email: richmade.team@gmail.com

9. Important Note

Please inspect your package as soon as it is delivered. If the outer package appears visibly damaged, please record an unboxing video before opening it.

RichMade reserves the right to assess each return or exchange request and approve or reject requests that do not meet the conditions of this policy.

This policy applies to purchases made through the RichMade website.

Last updated: August 2026

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